Question 1

What age groups do you accommodate?

Accepted Answer

Our play zones are designed for children aged 2-12 years. We have special toddler zones for younger kids and more adventurous areas for older children.

Question 2

How long is each play session?

Accepted Answer

Each booking is for a 1-hour time slot. This duration allows for optimal playtime while ensuring we can sanitize equipment between sessions.

Question 3

Do adults need to pay for entry?

Accepted Answer

Adults accompany children for free. Only children require a ticket for the play zone.

Question 4

Is prior booking necessary?

Accepted Answer

Yes, we highly recommend booking in advance as slots often sell out. Walk-ins are accommodated based on availability.

Question 5

What safety measures do you have?

Accepted Answer

We maintain strict sanitization protocols, trained staff supervision, soft-play equipment, and CCTV monitoring throughout the facility.

Question 6

Can I bring outside food?

Accepted Answer

Outside food is not allowed, but we have a café offering healthy snacks and beverages for both kids and parents.

Question 7

Are socks mandatory?

Accepted Answer

Yes, clean socks are required for hygiene and safety reasons. Socks help prevent slipping and maintain cleanliness of our equipment.

Question 8

What happens if I'm late for my booked slot?

Accepted Answer

Please arrive 10 minutes early. Late arrivals may result in reduced play time, but we'll do our best to accommodate within the booked slot.

Frequently Asked Questions

Frequently Asked Questions