Refund & Cancellation Policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.
Cancellation Policy
1. Cancellation Window
Cancellations will only be considered if the request is made 5 days before the scheduled booking date. However, cancellation requests may not be entertained if the orders have been communicated to such sellers/merchant(s) listed on the Platform and they have initiated the process of preparation.
2. Perishable Items
Playana's FUN FACTORY does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund/replacement can be made if the user establishes that the quality of the product delivered is not good.
3. Damaged or Defective Items
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 5 days of receipt of products.
4. Product Not as Described
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 5 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
5. Warranty Claims
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them directly.
Refund Policy
Refund Processing Time
In case of any refunds approved by Playana's FUN FACTORY, it will take 5 business days for the refund to be processed and credited to your original payment method.
Return Policy
We offer refund/exchange within first 5 days from the date of your purchase. If 5 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
Eligibility for Return/Exchange:
- The purchased item should be unused and in the same condition as you received it
- The item must have original packaging
- Items purchased on sale may not be eligible for a return/exchange
- Only defective or damaged items are replaced (based on an exchange request)
You agree that there may be certain categories of products/items that are exempted from returns or refunds. Such categories of products would be identified to you at the time of purchase.
For exchange/return accepted request(s) (as applicable), once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product. Further, if the same has been approved after the quality check at our end, your request (i.e. return/exchange) will be processed in accordance with our policies.
Need Help?
For any questions about our refund and cancellation policy, please contact us:
Email: contact@playana.in
Phone: +91 96000 99009
Hours: Monday - Friday (9:00 AM - 6:00 PM)