Terms & Conditions

7. Partner Terms & Conditions

7.1 Role of Playana and the Partner

• Playana operates an online discovery and booking platform. Partners operate their own physical play zones / indoor play centers.
• Listing on Playana does not create a joint venture, employment, franchise, or agency relationship unless a separate written agreement says otherwise.
• The Partner remains solely responsible for the safety, hygiene, staffing, insurance, licenses, and day-to-day operation of their facility.
• Customer Terms (parental supervision, assumption of risk, and liability release) apply at Partner facilities as between customers and the venue; Partners must enforce equivalent on-site rules.

7.2 Eligibility

• You must be a legal adult (18+) and authorized to bind the business that owns or operates the play zone.
• You must provide accurate business identity, contact, bank / settlement, and tax information as requested.
• Your play zone must be suitable for children's indoor play (or related services you list) and comply with applicable Indian laws, local municipal rules, fire safety, and child safety norms.
• Playana may refuse, delay, or revoke partnership if eligibility or compliance cannot be verified.

7.3 Subscription Plans and Fees

• Partners subscribe to a Playana partner plan via /partners. Plan features, subscription price, included booking limits, and commission rates are as shown at checkout and in the partner dashboard.
• Subscription fees are charged through Playana's payment provider (e.g. Razorpay). Successful payment is required to activate or continue partner billing status.
• Plan prices, commission rates, and included limits may change for renewals or new subscriptions; material changes will be reflected on the partners page / plan cards. Continued use after notice constitutes acceptance where permitted by law.
• Failed, disputed, or reversed payments may result in suspension of partner features and booking acceptance until resolved.

7.4 Play Center Onboarding and Verification

• You warrant that all listing information (photos, prices, capacity, hours, address, amenities, age suitability) is accurate and kept up to date.
• Misleading claims, stolen images, fake reviews, or unsafe representations are grounds for rejection or removal.
• Playana may require additional documents (e.g. address proof, photos, licenses) before approval.
• Approval does not certify that your facility meets every safety standard; it only means the listing met Playana's then-current verification checks.

7.5 Listing, Availability, and Pricing

• You are responsible for configuring sessions, slots, capacity, packages, birthday offerings, and whether the center accepts bookings.
• Prices displayed must match what customers are charged at the venue for the same product unless a clear platform offer applies.
• You must honor confirmed Playana bookings for the booked date, time, and guest count, subject to these Terms and any lawful cancellation rules you publish and we approve.
• Playana may temporarily hide or delist a center for maintenance, investigation, inactive billing, or policy breaches.

7.6 Bookings, Payments, and Customer Experience

• Online bookings and payments may be processed via Playana / Razorpay. Offline / walk-in / cash flows (where enabled) must be recorded accurately in the partner tools.
• Partners must not solicit customers to cancel a Playana booking solely to rebook offline and avoid platform commission, where commission would otherwise apply.
• Partners (and their staff) must treat customers courteously, honor check-in windows reasonably, and handle complaints in good faith.
• Refunds and cancellations for customer bookings follow Playana's published customer policies and/or center-specific rules configured on the Platform. Partners must cooperate with lawful refund processing.

7.7 Commissions and Settlements

• Platform fees / commissions (online and offline rates) are defined by your active partner plan or any center-specific override set by Playana.
• "Zero platform fee up to plan limit" or similar promotions apply only as described on the then-current plan card; excess volume may attract the stated commission rates.
• Playana may deduct commissions, payment gateway charges, chargebacks, refunds, and adjustments before settling amounts due to the Partner, as configured in the Platform.
• Partners are responsible for their own taxes (including GST, if applicable) on subscription fees and play-zone revenue.
• Settlement timelines and methods (bank transfer / UPI / payout tools) are as communicated in the partner dashboard or by Playana support; delays caused by incorrect bank details are the Partner's responsibility.

7.8 Staff, Access, and Account Security

• Partner owners may invite staff / center admins. You are responsible for their actions on the Platform.
• Keep login credentials confidential; notify Playana promptly of unauthorized access.
• Do not share customer personal data outside lawful business purposes (fulfillment, safety, support).

7.9 Safety, Compliance, and Insurance

7.10 Marketing, Branding, and Content

• You grant Playana a non-exclusive license to use your play center name, logo, photos, and description to list and promote the venue on Playana channels (website, app, social, ads).
• You must have rights to all media you upload.
• You may not imply that Playana owns or operates your venue unless expressly authorized in writing.
• Playana may feature Partner venues in campaigns; inclusion is not guaranteed for every Partner.

7.11 Data Protection

• Partners may access customer booking data necessary to fulfill visits (name, phone, child details, slot times).
• Partners must process such data in line with applicable law and Playana's Privacy Policy, and must not sell or misuse customer data.
• On termination, Partners must cease using Platform-sourced customer data except as required by law (e.g. tax records).

7.12 Pause, Resume, Cancel, and Termination

• Pause: Partners may pause a subscription where the Platform allows; paused status may disable or limit online bookings until resumed.
• Resume: Resuming re-enables partner features subject to active billing and verification status.
• Cancel: Cancellation ends the partner subscription as implemented in the Platform (often not fully reversible). Outstanding fees, commissions, and chargebacks remain due.
• Playana may suspend or terminate partnership immediately for fraud, safety incidents, repeated customer complaints, non-payment, illegal activity, or material breach of these Terms.
• On termination, Playana may remove listings from public search and revoke dashboard access after a reasonable wind-down for open bookings.

7.13 Indemnity and Limitation of Liability (Partners)

• Partner agrees to indemnify and hold harmless Playana, its officers, employees, and agents from claims arising from: the Partner's facility operations; injuries or incidents on-site; inaccurate listings; staff misconduct; tax or licensing failures; or breach of these Partner Terms.
• To the fullest extent permitted by law, Playana's aggregate liability to a Partner for Platform-related claims in any 12-month period is limited to the subscription fees actually paid by that Partner to Playana in that period (excluding payment gateway fees and pass-through amounts).
• Playana is not liable for lost profits, reputational harm, or indirect damages arising from listing rank, search visibility, or temporary Platform downtime.

7.14 Changes, Governing Law, and Contact

• Playana may update Partner Terms by posting a revised version on this page. Material changes for existing Partners will be communicated via email, dashboard notice, or the partners page where practicable.
• These Partner Terms are governed by the laws of India. Exclusive jurisdiction: courts in Bangalore, Karnataka.
• Partner support: contact@playana.in / +91 96000 99009.